1. General Information
Sales from www.marlic-steering.com are conducted by Marlic A/S, Mejerigaden 12, 3730 Nexø, Denmark, CVR No.: DK28147104. If you experience any issues with your order or the website, please contact our customer service at:
Email: info@marlic.dk
Please note that we do not offer retail sales from the company address.
2. Conclusion of Agreement
A legally binding agreement between you and Marlic A/S is not concluded until you receive an invoice. Until you receive the invoice, Marlic A/S reserves the right to cancel your order in whole or in part, e.g., due to pricing or text errors or sold-out items, in which case you will be notified by email.
When you place an order on our Online Store, you will automatically receive an email listing the items you have requested. This email is merely an electronic receipt confirming that we have received your order request, and a legally binding agreement between you and Marlic A/S has not yet been concluded at this point. The legally binding agreement will only be concluded, when you receive the invoice.
3. Ordering
The online store is open 24 hours a day but may be closed for maintenance. Orders are processed and shipped Monday-Friday. Orders placed on a public holiday will be processed the following business day.
It is not possible to order items for pickup. Marlic A/S does not have a showroom or retail sales at the company address.
4. Payment
We only offer invoice payment for orders placed on www.marlic-steering.com.
Payment Procedure
Once we receive your order, it will be reviewed by Marlic A/S. Upon approval of your order, Marlic A/S will send an invoice for the ordered goods/services.
Payment Terms
Once we have received your full payment of the issued invoice, your order will be packed and shipped from our warehouse within 1-2 business days.
Prices
All prices for goods, delivery costs, and other charges are inclusive of taxes, VAT, and duties.
Shipping costs may vary and will be added to each order.
Currency
All payments are made in Euros (EUR).
5. Delivery
We deliver to addresses within the EU.
Our goods are shipped using a suitable transport company depending on your chosen delivery address. This may include GLS, PostNord, FedEx, or similar services.
Delivery Conditions
Physical goods will be delivered to the delivery address specified when placing the order. Digital goods (e.g., manuals) will be sent as a link in the order confirmation.
Some items may be subject to special delivery conditions, which will be specified prior to the purchase of these items.
Deliveries are made on business days. Items in stock are typically delivered within a few business days after the order is placed, depending on the delivery country. If an item is out of stock or there is a change in the indicated delivery time, customer service will contact you as soon as possible.
Please note that you bear the risk for the item after delivery has taken place. Delivery is considered complete when the item is in your possession. If the packaging appears damaged, you should refuse to accept the item.
Separate Deliveries
If your order consists of several items, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain items are delayed or out of stock at the time of order or if the items are stocked and shipped from different addresses. You will not be charged extra delivery costs for separate deliveries.
Collection of Goods
It is not possible to collect goods at the address. Marlic A/S does not have a showroom or retail sales at the address.
Shipping Costs
We offer free delivery within the EU on all orders above EUR 50. Orders under EUR 50 will be charged for delivery costs as specified at checkout.
Any return shipping costs will be charged according to the actual shipping cost of the returned items.
6. Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you receive your item, and once you have notified us of your withdrawal, you have 14 days to return the item to us. If you have ordered multiple items in one order that are delivered separately, the deadline is counted from the day you receive the last item.
This means you have 14 days from receipt to notify us that you wish to withdraw from your purchase. To withdraw, you must contact us at this email: info@marlic.dk.
You cannot withdraw simply by refusing to accept the item without also giving us clear notice of this.
Partial Withdrawal
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in a single order.
Please note that you will not be refunded the shipping costs if you partially withdraw from your purchase.
Return
Once you have notified us of your wish to withdraw, you have 14 days to return the item to us. You must bear the direct costs of returning the item. You are responsible for the item from the time of delivery.
We do not accept packages without delivery or packages sent cash on delivery.
Return items should be sent to:
Marlic A/S
Mejerigaden 12
3730 Nexø
Denmark
We recommend that you keep the postal receipt as proof that you have delivered the package to the post/transport carrier. You are only liable for any reduction in the value of the items due to handling other than what is necessary to establish the nature, characteristics, and functioning of the items.
If you have used the item beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right, after a concrete assessment in each case, to reduce the refund or allow the refund to lapse entirely. Lack of original packaging may constitute a reduction in value, so to ensure you receive a full refund, it is recommended that the item be returned in its original packaging.
Proof of Purchase
Please include a copy of the order confirmation, invoice, or other proof of your purchase. Additionally, it will expedite processing if you include a copy of the email correspondence with our customer service (info@marlic.dk) where you reported your withdrawal.
Refund
You cannot be refunded additional costs associated with delivery if you explicitly chose a different delivery method than the least expensive standard delivery offered by Marlic A/S. The amount will be transferred to the bank account used for your original invoice payment.
You will receive the refund within 14 days from the day we received your notice of withdrawal (but no earlier than after we have received the returned item from you).
We will assess any reduction in the value of the item when we have received it.
You may lose your purchase amount, in whole or in part, if the value of the item is reduced because:
- You have actually used the item.
- It has been damaged while under your responsibility.
- You have handled the item in a way that was unnecessary to determine the nature, characteristics, and functioning of the item.
- You have removed price tags, labels, information signs, etc.
- Missing or damaged packaging.
We may withhold the refund until we have received the item back unless you provide documentation that you have returned it.
Uncollected Packages
If we receive a package that has not been collected from your chosen delivery point, we reserve the right to charge you for the actual costs incurred by us from the shipping companies for such a return.
Items Exempt from the Right of Withdrawal
The right of withdrawal does not apply to goods that are custom-made to your specifications or have a clear personal touch and thus cannot be returned.
7. Warranty Statement
a: The equipment manufactured by Marlic A/S (The “Warrantor”) is warranted to be free from defects in workmanship and materials under normal use and service.
b: This Warranty is in effect for two years (Leisure Use) or one year (Commercial use) from the date of purchase by the user. Proof of purchase must be included, to establish that it is inside the warranty period.
c: This Warranty is transferable and covers the product for the specified timeperiod.
d: In case any part of the equipment proves to be defective, other than those parts excluded in paragraph 5 below, the owner should do the following:
- Prepare a detailed written statement of the nature and circumstances of the defect, to the best of the Owner’s knowledge, including the date of purchase, the place of purchase, the name and address of the installer, and the Purchaser’s name, address and telephone number;
- The Owner should return the defective part or unit along with the statement referenced in the preceding paragraph to the warrantor, Marlic A/S or an authorized Service Centre, postage/shipping prepaid and at the expense of the Purchaser;
- If upon the Warrantor’s or Authorized Service Centre’s examination, the defect is determined to result from defective material or workmanship, the equipment will be repaired or replaced at the Warrantor’s option without charge, and returned to the Purchaser at the Warrantor’s expense;
- no refund of the purchase price will be granted to the Purchaser, unless the Warrantor is unable to remedy the defect after having a reasonable number of opportunities to do so. Prior to refund of the purchase price, Purchaser must submit a statement in writing from a professional boating equipment supplier that the installation instructions of the Installation and Operation Manual have been complied with and that the defect remains;
- warranty service shall be performed only by the Warrantor, or an authorized Service Centre, and any attempt to remedy the defect by anyone else shall render this warranty void.
e: There shall be no warranty for defects or damages caused by faulty installation or hook-up, abuse or misuse of the equipment including exposure to excessive heat, salt or fresh water spray, or water immersion except for equipment specifically designed as waterproof.
f: No other express warranty is hereby given and there are no warranties which extend beyond those described in section 4 above. This Warranty is expressly in lieu of any other expressed or implied warranties, including any implied warranty of merchantability, fitness for the ordinary purposes for which such goods are used, or fitness for a particular purpose, and any other obligations on the part of the Warrantor or its employees and representatives.
g: There shall be no responsibility or liability whatsoever on the part of the Warrantor or its employees and representatives for injury to any person or persons, or damage to property, loss of income or profit, or any other consequential or resulting damage or cost which may be claimed to have been incurred through the use or sale of the equipment, including any possible failure or malfunction of the equipment, or part thereof.
h: The Warrantor assumes no liability for incidental or consequential damages of any kind including damages arising from collision with other vessels or objects.
i: This warranty gives you specific legal rights, and you may also have other rights which vary from country to country.
8. Complaint Procedure
You must always complain within a reasonable time after discovering the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.
You can complain by contacting customer service at info@marlic.dk. When contacting customer service, you must provide the order number, invoice number, and possibly the item number, and describe what is wrong with the item. If possible, please also attach a picture of the item showing the defect.
If the complaint is justified, we will refund your (reasonable) shipping costs for returning the item to us. Otherwise, you must bear all costs of transportation, including our shipping costs for returning the item after inspection.
Remember that the item must always be sent in proper packaging and remember to get a receipt for the shipment. You are responsible for the package/items until we receive them. Therefore, keep the postal receipt including information on shipping costs and possibly the tracking number.
Note! We do not accept packages without delivery or sent cash on delivery.
9. Privacy Policy (Extract - for full Privacy Policy click here)
To enter into an agreement with us, we need the following information about you: Name, address, phone number, and email address. We register your personal information with your consent to deliver the item to you. We also use your information for marketing and competitions if you are subscribed to our newsletter and have given your consent. Personal data is registered with Marlic A/S and stored for 5 years, after which the data is deleted. The information is also shared with the external distributor (e.g., GLS or PostNord, etc.) so they can deliver your order to the desired destination.
In cases of suspected fraud, we may need to investigate the matter and will use your information in such situations.
As a registered user with Marlic A/S, you always have the right to object to the registration. You also have the right to access the information registered about you. You have these rights under the Data Protection Act, and inquiries about this can be directed to info@marlic.dk.
10. Disputes
Any dispute between Marlic A/S and a customer must be settled according to Danish law and the local jurisdiction. If the product or service has been purchased from an EU country outside Denmark, you can file a complaint with the EU Commission's online complaints portal here: http://ec.europa.eu/odr.
11. Export to the USA, Canada & Norway
Scope of Application
These terms and conditions apply to all sales and deliveries from Marlic A/S (hereinafter referred to as the "Seller") to customers in the United States and Canada (hereinafter referred to as the "Buyer"). These terms are an addition to and take precedence over the general terms and conditions of sale, unless otherwise agreed in writing.Delivery Terms
All deliveries from the Seller to the Buyer are made in accordance with Incoterms® 2020. Unless otherwise agreed in writing, the goods are delivered DAP (Delivered At Place) to the address specified by the Buyer. The Buyer is responsible for all costs related to customs clearance, import duties, and local taxes, as well as any further transportation beyond the agreed delivery point.Product Certification
The Seller guarantees that the steering components comply with the following safety and performance standards, unless otherwise stated:CE Certification: The Marlic Steering System is CE-certified via EU-Type Examination under ISO 10592 and ISO 8846 and has been approved for the EU market.
ABYC Certification: The Marlic Steering System is also certified to the ABYC P-21 standard, thereby approving it for the North American market.
Customs and Import Regulations
The Buyer is responsible for ensuring that the imported goods comply with local laws, regulations, and safety standards in the destination country. The Seller assumes no liability for delays caused by customs clearance or import restrictions that the Buyer has not fulfilled. The Buyer is also responsible for handling and paying any customs duties, taxes, and other import fees that may apply upon entry into the USA or Canada.Product Liability and Insurance
The Seller guarantees that the goods comply with relevant EU standards and are properly packaged for international transport. The Seller assumes liability for the goods until they are delivered to the Buyer at the agreed place of delivery in accordance with DAP (Delivered At Place) Incoterms® 2020. Once the goods are delivered, the risk of loss or damage passes to the Buyer. The Seller assumes no liability for claims or damages arising from local requirements in the USA or Canada that differ from EU regulations.
The Buyer is responsible for ensuring that appropriate insurance is in place to cover import-related risks, including customs clearance and any further transportation beyond the agreed delivery point.Payment Terms
Payment must be made in accordance with the terms specified in the order confirmation. Delayed payments may result in delivery delays and the imposition of late fees and interest in accordance with applicable law.- Export Restrictions
The Buyer declares that the goods will not be exported to countries or entities subject to sanctions or trade restrictions imposed by the EU, the EFTA, the USA, or Canada without first obtaining the necessary export licenses.